"Companies tend to ignore one compilations along the way: they can't develop models of the increasingly complex environment in which they operate. As a result, contemporary strategic-planning processes, don't help enterprises cope with the big problems they face. ... I believe many strategy issues aren't just tough or persistent - they're wicked."
Properties of a wicked problem:
- There is no definitive formulation of a wicked problem
- Wicked problems have no stopping rule
- Solutions to wicked problems are not true or false, but good or bad
- There is no immediate and no ultimate test of a solution to a wicked problem
- Every solution to a sicked problem is a "one-shot" operation; because there is no opportunity to learn by trial and error, every attempt count significantly.
- Wicked problems do not have an exhaustively describable set of potential solutions, nor is there a well-described set of permissible operations that may be incorporated into the plan.
- Every wicked problem is essentially unique
- Every wicked problem can be considered to be a symptom of another problem.
- The existence of a discrepancy representing a wicked problem can be explained in numerous ways.
- The planner has not right ot be wrong.
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